John McCoy

Keep these preventative maintenance steps in mind to ensure customer and employee safety. Read more»

Do your drivers know how to react when faced with situations in the field? Read more»

Effective customer service representative (CSR) training can lead to increased safety, fewer accidents. Read more»

Purchasers are bringing legal action against distributors for cylinder changes. Read more»

Employing good safety practices today can save headaches in the future. Read more»

A little air is a big problem, and so is asking homeowners to perform certain tasks on their appliances. Read more»

Propane marketers’ actions during customer service work can make or break a case. Read more»

An explosion case teaches us about insurance policies and business risks. Read more»

Of the many claims and lawsuits arising from propane fires and explosions, the majority of them focus on tank placement issues. Read more»

Wal-Mart fends off a product defect claim after a condo patio fire. Read more»