Businesses experiencing a complaining customer unhappy over a breakdown in service may now have the tools necessary to create an individualized response to suitably resolve the situation, according to a recently released scientific study.
Read More Gerry Misel’s roots are strong in Georgia. He grew up in Sandy Springs, about one mile from the office he oversees as president of Georgia Gas Distributors Inc.
Read More When computer programs streamlined for propane companies hit the market, ReedGas chose its own route. Instead of buying another company’s product for its in-house programming, the southwest Louisiana propane business built its own from scratch.
Read More What are the critical challenges facing propane retailers, and how are they being addressed?
Read More Tom Nichols had little choice. Working in the electronics industry, he had to embrace technology and adapt to change, or the world and his competitors would pass him by.
Read More While traveling from Indiana to New Hampshire, a father and son took time out of their busy lives to talk – as family members and not business partners – about the big picture.
Read More Nothing else matters if you can’t pay your bills.
Read More Relying on your drivers to execute the best plan for the day’s deliveries could be steering your ledger in the wrong direction, yet a price tag of more than $20,000 for traditional route-planning software may put such systems off the map for your company. A more affordable alternative, though, is set for an October rollout.
Read More Mike Clark enjoyed the outdoors too much to pursue a career in law, so he became a farmer. He doesn’t regret the decision one bushel.
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